Documentation

Everything you need to build, launch, and verify with Backbuild.

Quick Start

New to Backbuild? Start here to create your account, set up your first project, and start building.

How-To Guides

Scenario-based walkthroughs that combine several features to finish a real business job end to end. Follow the real interface, step by step, and finish with a working result.

Backbuild Desktop

The native app for Windows and macOS, with Linux coming soon: the same complete Backbuild workspace you use in the browser, in its own window, signed in as the same account with the same data. It adds a few things only a native app can do, running a local AI agent on your own machine, opening local files and repositories, popping a remote desktop into a real window, and unlocking your vault without repeating two-factor on a computer you trust. Free to download and use.

Backbuild

The SaaS building platform. Build any product, from project management, CRM, and ticketing to an AI document store, and launch it as a multi-tenant SaaS with billing, feature flags, and enterprise security built in.

Containers & Remote Desktop

On-demand cloud computers you launch from a project: a terminal, a full VS Code editor, and an optional graphical desktop, with a private home folder that survives shutdown and credit metering that charges only while a container runs. Plus the browser-based Remote Desktop engine for reaching your own machines. Available on every plan, on usage credits.

Virtual Workers

Named AI employees your organization hires to do real operational work: triaging an inbox, drafting support replies, running your skills, and doing project and code work in a container. Each keeps human-style shifts, runs under your roles and audit trail, starts supervised so you approve its output, and runs on usage credits. Available on every plan.

Help Desk & Support Tickets

A complete support and issue-tracking system built into your workspace: your customers and teammates file tickets, your agents work them in a console with saved views, boards, and bulk actions, and a data-driven workflow engine models everything from a support queue to an engineering bug tracker. Virtual Workers can staff a stage under human supervision, and builders can let their own subscribers file tickets routed to the right organization. Included on every plan, unlimited on paid plans.

Help Desk Overview The two sides of the help desk, filing or working your first ticket, what one tool replaces, and where to go for each job. Filing & Tracking a Ticket The Open Ticket dialog, the describe and the privacy-safe reproduce flows, tracking your own tickets, replying, and the notifications bell. The Tickets Console Quick filters with counts, search versus a structured filter builder, the List, Grid, Board, and Table views, saved views, multi-sort, bulk actions, and export. Working a Ticket The Client view and Work log tabs, public replies versus internal notes, editing your own message with version history, the meta panels, and the reproduction timeline. Ticket Types, Workflows & SLAs Types like Bug and Epic, custom states and transitions, per-state SLAs, approvals and step-up gates, parent-child hierarchy, labels, relations, and custom fields. AI Support with Virtual Workers Assign a worker and a skill to a workflow stage, drafts posted as internal notes, per-ticket budgets, and the human-approval floor. Administration & White-Label Categories, routing rules, SLA policies, canned responses, and exposing projects so your own subscribers can file tickets routed to you. The API, MCP & Automation Drive the whole help desk over the public REST API and the native MCP tools, and understand what is programmable under enforced access. Security, Privacy & Governance Strict tenant isolation, the audit trail, encryption, retention and deletion, and how AI is bounded from crossing tenants or overpromising.

Backbuild Finances

The accounting and back-office app in your workspace: send invoices and get paid, log expenses, bills, and mileage, keep a real double-entry ledger, reconcile your bank, run and record payroll, and read the profit-and-loss, balance sheet, and cash-flow statements. Free for teams up to 50 seats, with the double-entry machinery running invisibly until you want it.

Backbuild Finances Overview What the back office does today, sending your first invoice in minutes, why the books are real even when you do not see them, and where to go for each job. Invoicing & Getting Paid Invoices, customers, payment terms, recurring invoices, receiving payments, syncing Stripe payments into the books, and accounts-receivable aging. Expenses, Bills & Mileage Log a cost, enter and pay a bill, track vendors and 1099 contractors, capture receipts for extraction, and record mileage that posts to your ledger. The Accounting Ledger The chart of accounts, true double-entry, journal entries and safe reversals, classes and custom fields for dimensional reporting, and the accounting method. Banking & Reconciliation Bank and asset accounts, the register, transfers, bank rules that auto-categorize, deposits and undeposited funds, and reconciling to a statement. Payroll & Contractors The team roster, employees, running and recording a pay run that posts to your ledger, contractor payments, 1099s, and the honest boundary on tax filing. Reports & Sales Tax Profit and loss, balance sheet, trial balance, aging, cash flow, budgets versus actual, saved and scheduled reports, and sales-tax tracking and liability. Importing & Migrating Bring in a chart of accounts, customers, vendors, and transactions from a spreadsheet or from QuickBooks, map columns, dry-run, and validate the landing. Access, Security & the API Finance roles, the audit trail, encryption and tenant isolation, giving your accountant scoped access, exporting everything, and driving the books over the REST API.

Backbuild Secrets

The zero-knowledge, post-quantum password and secrets manager in the free workspace: encrypted vaults for logins, cards, notes, API keys, SSH keys, and infrastructure secrets, role-based vault sharing with your team, safe autofill, a device factor for instant unlock, and machine and AI-agent access that never exposes a plaintext value. Backbuild stores only ciphertext it cannot read.

Usage, Storage & Credits

How Backbuild meters usage: one prepaid pool of universal usage credits, free allowances on every plan, and a hard guarantee of no surprise bills.

Backbuild Docs

The collaborative document editor in the free workspace: real-time co-authoring on one live copy, comments, tracked changes and redlining, styles and page layout, images, tables, live math and citations, and import and export to Word, PDF, Markdown, and more.

Backbuild Sheets

The real-time spreadsheet in the free workspace: a deep formula engine with more than 500 functions, dynamic arrays and LAMBDA, a SQL-like QUERY function, charts, sorting, filtering, and data validation, conditional formatting, rich-text and LaTeX cells, live co-editing, and CSV, TSV, XLSX, and SQLite import and export.

Backbuild Slides

The presentation editor in the free workspace: 16:9 decks with a live slide browser, ten themes and eight layouts, saved design templates, shapes, charts, diagrams, images and media, transitions and animations, speaker notes, a two-screen presenter runtime, real-time co-editing, comments, version history, and PowerPoint, OpenDocument, PDF, and image import and export.

Backbuild Mail

Email at your own domain, built into the workspace: a real-time inbox, labels and filters, full-text search, shared team inboxes, and the choice to send through Backbuild or your own provider by category.

Backbuild Calendar

The scheduling app in the free workspace: day, week, month, year, and agenda views, events with guests and email invitations, recurring series, reminders, multiple calendars, free-busy availability, multi-zone time display, and two-way sync with Google, Microsoft 365, and Apple or CalDAV.

Backbuild Meetings

Coming soon. The video meeting app built into the workspace: browser-based calls with a pre-join lobby and device test, a waiting room and host moderation, screen sharing, chat, reactions and raised hands, an in-meeting whiteboard, and guests who join by link with no account.

Backbuild Contacts

The shared address book in the free workspace: rich contact records with multiple channels and addresses, notes and favorites, instant search, email from the record, and private, organization, and cross-organization scopes.

Backbuild Photos

The image library and professional editor in the free workspace: upload from your computer, keep images in a project, organization, or personal scope, organize into albums and full-screen slideshows, edit non-destructively in a layer-based editor, generate and retouch with AI, and share with scoped, expiring, revocable links. Location metadata is stripped on upload, your originals are kept immutable, and nothing is analyzed for advertising.

Backbuild Miles

The mileage tracker on your phone. It records your drives in the background, attributes each one to the right car and the right set of books, and turns the result into a mileage log and a deduction you can hand to an accountant.

Signing In to Backbuild Miles Your account and the mileage history behind it: create an account in four steps, set up the two-factor method you cannot skip and store the ten recovery codes that get you back in, stay signed in between drives, reset a password you have forgotten, and understand why signing out protects your trips without stopping the recording. Setting Up Automatic Tracking in Backbuild Miles The two minutes that decide whether your log builds itself: what the app records and why your routes stay yours, the separate question about sharing anonymous road speeds, each permission the wizard asks for and exactly what refusing it costs you, the battery exemption that decides whether background tracking survives a working day, the button that actually switches recording on, and how to tell afterwards that your phone is recording rather than only claiming to. Getting Around Backbuild Miles The parts of the app that are always on screen: the menu that reaches all ten screens, the vehicle and entity pickers, the five tabs, the quick-action button that opens and stops a drive, and the banner that warns you before a trip is missed. Your Account and Organizations in Backbuild Miles Whose account this is and where your trips are going right now: reading the identity card, switching between the organizations you drive for and what that switch does and does not change, why your trip inbox does not follow it, and signing out safely on a phone you are handing over. Reading Your Backbuild Miles Dashboard Your miles for the year, the estimated standard-mileage deduction and why each drive is priced at its own day's rate, the business, commuting and personal split, the drives still waiting to be classified, the daily, weekly and monthly charts, and the deduction each vehicle earned. Recording a Drive in Backbuild Miles The live drive screen: the miles, time and value adding up as you go, the speed dial and the posted speed limit, the altimeter and where its reading comes from, the heading arrow and the compass behind it, the 3D and heading-up map views, recentring after you pan, marking a pickup or a dropoff at the kerb, keeping a dashcam clip, finding food, fuel or a repair shop nearby, and what the app tells you when the drive ends. Working Your Backbuild Miles Trips List Review the drives the app captured, label their stops, give each one a vehicle and a classification, read any trip card at a glance, find the business trips that still need a purpose, open a trip to edit it, delete a drive that should not be there, and load the rest of your history. Adding a Past Trip in Backbuild Miles Enter a drive the app never recorded because the phone was flat or tracking was off: look up the start and end addresses, type when it began and ended, accept or override the estimated distance with your odometer, classify it and give a business trip its purpose, pick the vehicle, read every refusal the form can give you, keep your work when you leave the screen, and confirm the trip landed in your history. Reviewing a Trip in Backbuild Miles Open one drive and finish its record: the route and the times in the zone you drove them, the business, commuting or personal classification, the business purpose that substantiates a work journey, notes, tags and the vehicle, marking a trip reported so it can no longer be changed, returning it to your inbox or moving it to another entity, and deleting a drive that should never have been recorded. Clearing Your Backbuild Miles Trip Inbox The private list of every drive the app recorded before it belongs to anybody: confirming the stops it detected, splitting one drive across two businesses, tagging it, choosing a vehicle and a classification, filing it into the right entity, dismissing a capture that was never a journey, and reading the screen when a load fails. Splitting a Backbuild Miles Trip Into Several Jobs One stretch of driving is often several jobs. Cut a captured drive at the points where one job ended and the next began, check the segment preview before you commit, classify each segment into its own organization, and undo a split you got wrong while its segments are still unfiled. Merging Split Backbuild Miles Trips Back Together Recombine the segments of a split drive after they have been filed: where the control lives, why segments must be side by side, what blocks a merge (a reported segment, one already posted to your accounting records, a mismatched classification or vehicle) and how to clear each one. Teaching Backbuild Miles to Suggest Classifications Describe your working week and name the places that decide what a drive was for, so each captured trip arrives with a proposal and a reason attached: which signal wins when two disagree, why a rule never files anything on its own, where the rules are stored, and how often you are reminded to record an odometer reading. Using the Dashcam in Backbuild Miles Record the road while the app already tracks your driving: what it captures and what it deliberately does not, why the video never leaves your phone, choosing cameras and resolution, how the rolling storage limit decides how far back your footage reaches, and keeping the footage around a moment before it is recorded over. Scanning Your Backbuild Miles Receipts Photograph a receipt at the pump or pick one from your gallery, file it against the right vehicle with a category, an amount, a date and a note in your own words, open any saved receipt again months later, and keep the substantiation the actual-expense deduction needs before the thermal paper fades. Your Vehicles in Backbuild Miles The vehicle registry behind your mileage log: register a car or truck with the name, use type and purchase price that decide which deduction methods stay open to you, read the status of everything you keep, record what each vehicle costs to run by category, and retire one you have sold without losing a mile of its history. Pairing Your Vehicle in Backbuild Miles Link a vehicle to your car's Bluetooth so every drive is attributed to the right one without touching the phone: choose the car's stereo from the devices your phone already knows, tell two identically named devices apart by their address, move a device between vehicles only after being told what that costs, and read the screen when Bluetooth is off or the Nearby devices permission is missing. Your Mileage Settings in Backbuild Miles Control how much the app does on its own: turn automatic tracking on or off, choose the entity your trips route to by default, pick the units your distances are shown in, and reach setup, the trip review queue, classification rules and dashcam settings from one screen. Backbuild Miles Reports and Exports Your deductible business miles and what they are worth, why every trip is priced at the rate in force on the day you drove it, the business, commuting and personal split, each vehicle on its own, the quarterly breakdown for estimated tax, and the two spreadsheets you export: the full trip log and the substantiation mileage log an accountant asks for.

Backbuild Studio

The creative-media app in the free workspace: six editors in one place. Turn a script into a narrated training video that drives your real product, an illustrated storybook, or a long-form audiobook; cut a multi-track video; clean and master audio; and compose music. Free in-browser export on every plan, an optional cloud master render on the paid plans, your own voice and AI keys metered at zero, and change-aware caching so an unchanged re-render costs nothing.

Backbuild Studio Overview What you get, making your first production, exactly what is free and what draws credits, and where to go for each job. Making a Training Video Write narration into a word timeline, anchor cues and actions to spoken words, drive your real product on screen, record behind a login with a masked credential, and produce a 16:9 and a 9:16 cut. Narration, Voices & Cost Choose a voice or bring your own, why the audio is the master clock, and the change-aware caching that makes a small edit cheap and an unchanged re-render free. Audiobooks & Visual Storybooks Chaptered audiobooks where a one-chapter edit re-synthesizes only that chapter, loudness leveling, chaptered files with cover art, and illustrated stories that render to a video and an audiobook in one run. The Video Editor A multi-track timeline with a Resolve, Premiere, and CapCut layout toggle, color grading and scopes, transitions and keyframes, and free in-browser export. The Audio Editor A deep restoration DSP stack, loudness metering to your target, transcript-based editing, and free WAV and FLAC export, from a full editor or a modal on any clip. The Music Editor Arrangement, a piano roll and step sequencer, first-party instruments, MIDI import and export, an AI music generator, and bounce to audio and stems. AI Agents, the API & Governance Let an AI agent author and render a production, drive the studio over the REST API, inject a vault credential safely, and see how access, audit, and consent are enforced.

Backbuild Prove

Coming soon. Formal verification for 20+ programming languages. AI writes pf2 proof annotations, the HOL kernel verifies them, and you ship with cryptographically signed certificates.

Backbuild Science

The research and publishing edition. Author in LaTeX, verify your mathematics with the proof system, export research-ready data, and publish. It is free for students and faculty.

Reference